Terms & Conditions

Welcome to Jovanni Hikes. By accessing and using our website, products, and services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

• By placing an order with Jovanni Hikes, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
• We reserve the right to modify, update, or discontinue any part of our website, products, or services without prior notice.

2. Orders & Payments

• We only accept Cash on Delivery (COD) as our payment method.
• Orders are processed upon confirmation and cannot be modified once shipped.
• If you refuse to accept an order upon delivery, you may be restricted from future purchases.

3. Shipping & Delivery

• Orders are typically delivered within 5-10 business days after dispatch.
• If a delivery attempt is unsuccessful after two tries, the order may be canceled.
• Customers must provide accurate shipping details. We are not responsible for delays due to incorrect information.

4. Returns & Refunds

• Returns are accepted only for damaged, defective, or incorrect items and must be requested within 7 days of delivery.
• The item must be unused and in its original packaging to qualify for a return.
• Refunds are processed only in cash upon successful return verification.
• We do not offer direct exchanges; customers must place a new order for replacements.

5. Cancellation Policy

• Orders can be canceled before they are dispatched by contacting us at [email protected]. Once an order is shipped, cancellations are not possible.

6. Limitation of Liability

• Jovanni Hikes is not responsible for any personal injury, loss, or damage resulting from the misuse of our products.
• While we strive for accuracy, we do not guarantee that all product descriptions, images, or pricing details are error-free.

7. Intellectual Property

• All content on our website, including logos, images, and product descriptions, is the property of Jovanni Hikes. Unauthorized use, reproduction, or distribution is prohibited.

8. Privacy Policy

• By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Changes to Terms & Conditions

• We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our services implies acceptance of the revised terms.

For any questions or concerns, please contact us at [email protected]. Thank you for choosing Jovanni Hikes—your trusted partner in outdoor adventure and travel!