Privacy policy

At Jovanni Hikes, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, make a purchase, or subscribe to our communications.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and shipping address.
• Order Information: Details of your purchase, including the items ordered and delivery details.
• Technical Data: IP address, browser type, and device information collected through cookies and tracking technologies.

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Send order confirmations, shipping updates, and transactional emails.
• Send promotional emails or marketing messages if you have opted in.
• Prevent fraudulent transactions and enhance website security.

3. Payment & Cash on Delivery (COD)

We currently only accept Cash on Delivery (COD) as our payment method. No payment information (such as credit or debit card details) is collected or stored by us.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

• Delivery partners for order fulfillment and shipping purposes.
• Service providers who assist in website management and customer service.
• Legal authorities if required by law or to protect our rights.

5. Marketing & Opt-Out Instructions

If you receive marketing emails from us and no longer wish to, you can opt out at any time by:

• Clicking the “Unsubscribe” link in any marketing email.
• Sending an email to [email protected] with the subject line “Unsubscribe”.

Even if you opt out of marketing emails, you may still receive transactional emails regarding your orders.

6. Security of Your Information

We take reasonable precautions to protect your personal data. However, no online transmission is 100% secure. We encourage you to keep your account details private and avoid sharing sensitive information.

7. Your Rights & Contact Information

You have the right to:

• Access, update, or request deletion of your personal information.
• Opt out of marketing communications.
• Request details on how we use your data.

For any requests or concerns, please contact us at [email protected].

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

For any questions, feel free to reach out to [email protected].