Returns & Refunds Policy

At Jovanni Hikes, we aim to provide high-quality products for your adventures. If you are not fully satisfied with your purchase, we offer a return and refund process under the following conditions.

1. Eligibility for Returns

We accept returns only in the following cases:

• You received a damaged, defective, or incorrect item.
• The product is unused, in its original packaging, and returned within 7 days of delivery.

We do not accept returns for:

• Products that have been used, worn, or damaged after delivery.
• Change of mind or incorrect product selection.
• Tech gadgets, personal care items, and accessories for hygiene reasons.

2. Return Process

• To request a return, email us at [email protected] within 7 days of receiving your order.
• Provide your order number, photos of the item, and a brief description of the issue.
• Our team will review the request and arrange a pickup or guide you on how to return the item.

3. Refund Policy

• Refunds are processed only in cash upon successful return verification.
• Refunds will be issued at the time of pickup or within 7-10 business days after the return is received and inspected.
• Delivery charges (if applicable) are non-refundable unless the return is due to an error on our part.

4. Exchanges

We do not offer direct product exchanges. If you need a replacement, please return the original item (if eligible) and place a new order.

For any return or refund inquiries, feel free to contact us at [email protected]. We appreciate your trust in Jovanni Hikes and are here to assist you with any concerns.